OTl provides claim services to insurance company and their insured in respect of travel insurance，health insurance，accident insurance and liability insurance，etc.; meanwhile，we also offer medical assistance services.

With the efforts of our professional team that equipped with backgrounds of doctor，nurse，lawyer， interpreter and etc.，our staffs have developed with rich experiences and the spirit of dedication. Besides，we could serve our clients with fluent Chinese，English and Japanese for 7 days*24hrs.

OTl has established good relationships with many Japanese insurance companies ，Sino-Japanese joint ventures ，Euro-American medical  assistance companies and domestic insurance companies. Meanwhile，OTI has handled over hundreds of thousands of cases of insurance consulting，claims and investigations，our speedy and excellent service has gained wide recognition and praise from insurance companies.

24/7 call center

800-820 -2172/021-5836 -9020

Business Scope

Insurance Claim Service

• Claim support of medical expense
• Claim service in case of loss or damage to personal belongings or properties，provide assistance to the insured if suffered from stealing or robbery

• Claim support of personal injury or property damage to the third parties
• Third-party negotiation on behalf of the insured
• Claim settlement on behalf of insurance company
• Recovery and subrogation service

Medical Assistance                                     

• Insurance Investigation
• Medical referrals and appointments    
• Cause of accident         
• Cashless settlement                 
• Fraudulent conduct
• Medical transportation/repatriation    
• Cause of death
• Medical translation/interpretation     
• Medical expense
• Return of mortal remains             
• Other authorized investigations

Insurance Consultant Service

• Introduce of insurance product
• Introduce of claim procedures
• Arrange lawyer
• Other insurance consultant service

Main Achievements

We handled nearly 30，000 cases of insurance claims，investigations every year for clients from domestic and abroad. We also advance settlement funds on behalf of insurance companies，which accumulate to nearly RMB100，000，000 a year. Our outstanding services in mainland China meet the satisfaction of insurance and medical assistance companies.